Your privacy is very important to us (“Company” or ““Valvoline Instant Oil Change”) and our research partner, Service Management Group, Inc. We want you to participate in our online survey with complete confidence that your privacy will be respected. This privacy statement explains our online privacy practices and is effective as of February, 2014.
Information We Collect
To complete this survey, our research partner will collect information which may include personal information (such as your name or email address), transaction information (such as information from a store receipt), as well as your survey responses.
We also automatically collect information about your computer (IP address and domain), your Internet browser and your operating system (system settings), using standard data collection tools, such as cookies, Web beacons and Web server logs, as described in more detail below.
We will not use or disclose your personal information for marketing purposes. We will not, nor will our research partner, contact you unless you expressly request communication or if the contact is necessary to verify the integrity of the survey process.
Use of Your Personal Information
In general, we use all of the information we collect for:
- Research purposes,
- Fulfillment of incentives, and
- Other everyday business purposes, such as customer service, survey integrity management, and Website management.
We use automatically-collected information for Website management to ensure that our surveys operate properly on all computers and to help detect fraud or other inappropriate survey responses. We use aggregated information that does not identify you or your computer for reporting and analytics.
Disclosure of Personal Information
We will not disclose your personal information to anyone unless:
- The disclosure is needed for fulfillment of an incentive,
- You request follow-up communication or otherwise expressly consent to the disclosure,
- The disclosure is to a third party that performs services for us – but we forbid our service providers from using your personal information for their own purposes,
- The disclosure is required by law (such as in response to a subpoena) or needed for fraud prevention, survey integrity management, enforcement of legal rights or similar purposes, or
- The disclosure is in connection with a transfer of assets of our business.
Participating in this survey is voluntary. If you have any concerns about the information collection practices, please refrain from completing the survey and contact us at the address below.
By posting, submitting or uploading any content on the Website, including, without limitation, customer testimonials as to oil change service (“User Content”) you automatically grant (or warrant that the owner of such rights has expressly granted) Company a perpetual, worldwide, royalty-free, irrevocable, non-exclusive right and license to reproduce, modify, adapt, publish, publicly perform, translate, sub-license, create derivative works from, exploit, distribute and otherwise use such materials or incorporate such User Content in or in connection with the Website and/or the marketing, advertising or promotion of Company and/or its products or services by or in any other media or technology now known or later developed throughout the universe in perpetuity. In addition, by submitting your User Content, you represent and warrant as follows: (i) the User Content is wholly original with you, and as of the date of submission, is not the subject of any actual or threatened litigation or claim; (ii) the User Content does not and will not violate or infringe upon the intellectual property rights or other rights of any other person or entity; and (iii) the User Content does not and will not violate any applicable laws, and is not and will not be defamatory or libelous. You hereby agree to indemnify and hold the “Company Entities” (as defined below) harmless from and against any and all third party claims, actions or proceedings of any kind and from any and all damages, liabilities, costs and expenses relating to or arising out of any breach or alleged breach of any of the warranties, representations or agreements made hereunder.
If you believe that any User Content appearing on the Website has been copied in a way that constitutes copyright infringement, please forward the following information to the Copyright Agent named below:
- Your name, address, telephone number, and email address;
- A description of the copyrighted work that you claim has been infringed;
- The exact URL or a description of where the alleged infringing material is located;
- A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and
- A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
@ 2014, Ashland
By this filing, Company seeks to preserve any and all exemptions from liability that may be available under the copyright law, but does not necessarily stipulate that it is a service provider as defined in 17 U.S.C Section 512(c) or elsewhere in the law.
Our web pages or e-mail messages may contain a small graphic image called a web beacon, which is sometimes also called a "clear gif", that allows us to monitor and collect certain limited information about our users, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small or invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML based content, can act as a web beacon. We may use web beacons to count visitors to our web pages or to monitor how our users navigate our website, and we may include web beacons in e-mail messages in order to count how many of the messages we sent were actually opened or acted upon. We use web beacons to compile aggregate statistics about our survey and our marketing campaigns.
Use Of IP Addresses
An IP address is a number that is assigned to your computer or network when you are linked to the Internet. When you request pages from this survey, our servers log your IP address. We may use IP address for a number of purposes, such as system administration, to report aggregate information to our business partners or to audit the use of the survey. We may associate your IP address with the personal information you provide.
Notice to California Residents/Your California Privacy Rights
California residents are entitled once a year to request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes during the immediately prior calendar year (e.g., requests made in 2014 will receive information about 2013 sharing activities). To make such a request, send a request to the address listed below including your full name, e-mail address, and postal address in your message. Please note that under California law, businesses are only required to respond to a customer request once during any calendar year. Our Website does not recognize browser “Do Not Track” signals, and does not engage in any behavioral advertising.
We have implemented reasonable technical, physical and administrative safeguards to help protect your personal information against unauthorized access or loss.
Privacy Statement Changes
Choice of Law
If you have any questions about this privacy statement or this survey, please contact: SMG Privacy Office, 1737 McGee, Kansas City, MO, 64108.